14-day free trial — no card neededFrequently asked questions
Short answers, with a link to the full guide where there is one.
Trial and plans
How does the 14-day free trial work?
Every new company starts with a 14-day free trial. You do not need a payment card to begin. You can use the full product during the trial and choose a plan on the Billing page at any time.
What happens when the trial ends?
If you have not chosen a plan, the company becomes read-only. You cannot add or change records, but you can still view and export your data for 6 months. Choose a plan on the Billing page to continue working.
How much does RTS Book cost, and is VAT added?
Each company holds its own subscription, billed in AED, monthly or yearly. The current plans and prices are on the pricing page. Prices do not include VAT; VAT is added on the subscription tax invoice.
Can I change or cancel my plan?
Yes. The Owner can change the plan or cancel the subscription on the Billing page. A cancellation takes effect at the end of the period you have paid for, and the subscription does not renew after that.
How does pricing work for accounting firms?
Each client company holds its own subscription, so what a practice pays follows the clients it actually manages. Your staff are invited into the client companies they work on. A firm is never billed for a plan of its own.
Data and security
Where is my data stored and who can see it?
Your accounting data and documents are stored on Amazon Web Services, encrypted at rest and in transit. Inside RTS Book, each person sees only the companies they are a member of, and only what their role allows. An accounting firm sees a company only after that company gives it access.
Can I export all my data?
Yes. Reports download as a spreadsheet (.xlsx) or a PDF. The Document Vault has an Export all documents (ZIP) button that builds one archive with a list of each file and its digital fingerprint. When you cancel, the Billing page also offers Export my data.
What happens to my data if I stop paying?
If a renewal payment is not made within 14 days, the company becomes read-only. You can still view and export your data for 6 months. After that we may close the company and delete its data, unless the law requires us to keep it, so export a copy in time.
How do I turn on two-factor sign-in?
Go to Settings and open the security page. Under Two-factor authentication, scan the code with an authenticator app and enter the 6-digit code it shows. From then on, signing in asks for a code as well as your password.
Can I delete an invoice?
Nothing is erased from your books. A draft, or an issued invoice that has not reached your customer and has nothing recorded against it, can be voided: it stays on record with its number, marked as void. Once an invoice has been sent or downloaded, has a payment or credit note against it, or falls in a finalised VAT period, you correct it with a tax credit note instead.
VAT and Corporate Tax
Does RTS Book file my VAT return for me?
No. RTS Book prepares the VAT return figures from your books, box by box, for you or your accountant to review. You then file the return yourself in EmaraTax. RTS Book is designed for professional review before filing.
Is RTS Book FTA-ready?
RTS Book is FTA-ready and UAE tax-ready: it keeps tax invoice fields on every document, locks a VAT period once its return is finalised, keeps an audit trail of every action and is designed for FTA Audit File readiness. It is designed for professional review before filing.
Can I use RTS Book if my company has no TRN?
Yes. A company without a TRN issues commercial invoices instead of tax invoices, and its sales use the Out of Scope tax code. When you register for VAT, add the TRN on the Company page.
Does RTS Book support Corporate Tax?
Yes. RTS Book prepares a Corporate Tax computation for each tax period from your ledger, for you or your adviser to review. You file the return yourself in EmaraTax.
Is RTS Book ready for eInvoicing?
RTS Book has an eInvoicing-ready architecture: it keeps the structured invoice data that eInvoicing needs. Today nothing is transmitted to any eInvoicing network. The eInvoicing screen in the app is a readiness check only.
Moving and accountants
Can I import my data from another accounting platform?
Yes. The Import screen brings across customers, suppliers, products, the chart of accounts, opening balances and transactions from files exported by another accounting platform. Import them in the order the guide gives, so each file finds the records it refers to.
Can my accountant work in my company?
Yes. Invite your accountant as a user on the Users page and choose the Accountant role: books, VAT and reports, without inviting users or changing billing. If your accountant works in an accounting firm workspace in RTS Book, you approve the firm's request on the Firm Access page and can revoke it at any time.
Can one accountant manage many companies?
Yes, through an accounting firm workspace. Its firm portal lists every client company that has approved the firm's access, with a switcher to move between them. Each client company keeps its own subscription and its own books. To set up a firm workspace, write to us at support@rtsbc.ae.
Can I record VAT returns I filed before?
Yes. Record a return you filed before you started with RTS Book, with its period and box figures, so your VAT history is complete. A recorded return does not change your books.
How do I start with opening balances?
Import your opening balances with the Import screen, with the date they apply from, or enter them as a journal of the Opening balance type. Customer and supplier balances come across with your unpaid invoices and bills.
Other
Does RTS Book work on a phone?
Yes. RTS Book runs in the web browser on a computer, tablet or phone, and the menu folds into a button on small screens. There is nothing to install.
Does RTS Book support other currencies?
Yes. Your books are kept in AED. You can issue invoices and record payments in another currency from the list RTS Book offers, with an exchange rate, and RTS Book records the AED value. If you need a currency that is not on the list, write to us.
Does RTS Book run payroll and WPS?
Yes. RTS Book calculates pay runs, produces payslips and prepares the WPS salary file. It does not pay salaries: you upload the file to your bank or exchange house, which makes the payments.
How do I contact support?
Write to us at support@rtsbc.ae and we answer on UAE business days. Tell us your company name and what you were trying to do. Never send a password or a sign-in code.
Is there a referral programme?
Yes. You can refer other businesses to RTS Book from the Referrals page in the app. The referral programme page explains how it works, and the Referral Terms set out the rules.